6th Latin American Forum on Quality and Safety in Healthcare NOVEMBER 1st to 5th, 2021 FREE ONLINE FORUM CENTRAL THEME In search of the new normal SIGN UP


It’s almost time for the 6th Latin American Forum on Quality and Safety in Healthcare: In search of the new normal, held by Sociedade Beneficente Israelita Brasileira Albert Einstein in partnership with the Institute for Healthcare Improvement!
In a completely virtual and innovative format, that will allow for interaction with the greatest international and national experts in the area of healthcare management, quality, care safety and experience in person-centered care.

The forum was built on three pillars: Building the New Era with Value , Primary Care & Population Health and Equity – All current themes that intertwine in the new Healthcare System proposal and address the profound changes brought about by the COVID-19 pandemic.

The submission of scientific papers on relevant topics will allow for great networking between participants, speakers and presenters. Another highlight is the award of innovative work in each of the tracks.
Don’t miss the opportunity to be with us and participate in designing a new era in Healthcare!!


In 2015, the Sociedade Beneficente Israelita Brasileira Albert Einstein (SBIBAE), a Brazilian healthcare institution with over 60 years of history, and considered a benchmark for excellence in service, humane care, social responsibility, teaching and research, joined the Institute for Healthcare Improvement (IHI), a non-profit organization based
in the United States and with more than 30 years of experience as a promoter, partner and driver of results in improving health, to launch the 1st Latin American Forum on Quality and Safety in Healthcare, in which almost 2,000 participants from around the world had the opportunity to participate.

Since 2015, these two organizations have been developing a growing community of professionals committed to improving the quality and safety of healthcare in Latin America. In addition to Brazil, they mobilized people in Latin America, the United States and Europe. Each year, more than 2,000 attendees with different perspectives, from patients and frontline service providers to healthcare provider directors and CEOs, gather at these events.

Why participate?

Discover some of the features that make the 6th Latin American Forum on Quality and Safety in Healthcare an event you don’t want to miss!


To promote access to quality information, the forum’s program on November 4th and 5th will be online and free of charge.


Interact with the greatest experts in the area of healthcare management, quality, care safety and experience in person-centered care.


Get to know points of view that can change the course of how to think about the Healthcare area in the coming years.


Share your experience and learn about other innovative initiatives.


Organize your calendar with the topics of interest to you.


The event will feature simultaneous translation into three languages: Portuguese, English and Spanish.


Review the content for free for one month after the event.


Do you want to deepen your knowledge of the content in your area of expertise? Discover the complementary workshops.

This event is for you!

Interested in increasing your organization’s knowledge and reach? Are you looking for new paths in a post-pandemic world? Are you engaged in improving patient experience and expanding the population’s access to healthcare? Do you want to create value and increase equity in the healthcare system?
This event is for you!


Our community members include:

  • Presidents, CEOs and Directors
  • Managers
  • Hospital administrators
  • Quality and patient safety professionals
  • Doctors
  • Nurses
  • Frontline healthcare professionals
  • Researchers
  • Residents
  • Students

Join us and make a difference!



* Pre course available only in Portuguese



6th Latin American Forum on Quality and Safety in Healthcare

08:30 – 09:00 a.m.

Welcome and Opening

09:00 – 09:55 a.m.

Keynote 1: Quality without equity is an empty promise

09:55 – 10:00 a.m.


TRACK 1: Building the New Age with Value

TRACK 2: Primary Care & Population Health

TRACK 3: Equity

10:00 – 11:00 a.m.

Post-COVID era: Have our values changed?

Session Objective:
1. Discuss what value is for patients, physicians and payers?
2. Present methodologies for measuring value.
3. Discuss ways to include value in the compensation model.

Post-COVID Era: Impact and Challenges on Population Health

Session Objective:
Show the worsening of pre-existing illnesses or chronicity of acute illnesses due to the unavailability of services to serve the population.
2. Show or propose different ways to reorganize the Healthcare System after COVID.

Post-COVID Era: Lessons learned in transparent and ethical resource allocation

Session Objective:
1. Generate ideas for changes to improve equity in healthcare systems.
2. Demonstrate how to allocate resources equitably.
3. Discuss bedside situations in intensive care, COVID vaccine distribution, public vs. private.

11:00 a.m. –  12:00 p.m.

Barriers to the implementation of new reimbursmement models: Future perspectives

Session Objective:
1. Discuss barriers to creating new models:
. Standardization of care
. Cost measurement
. Outcome measurement
. Establish trust
. Medical compensation

Healthcare beyond walls

Session Objective:
1. Discuss how to co-design healthcare beyond hospital walls.
2. Addressing how to adapt to a new care model, for example, telemedicine.
Claudia Regina Laselva

Different experiences, surprising results
(positive experiences in equity)

Session Objective:
1. Learn about key interventions to improve equity outcomes .

12:00 – 13:00 p.m.

Chat with leaders: Joy in working as a business value

Session Objective:
1. Work with a purpose.
2. How to create joy in working?
3. Outcome / ROI.
Henrique Sutton de Sousa Neves

Chat with leaders: Increasing access to healthcare

Session Objective:
1. Demonstrate how to improve access to healthcare.

Chat with leaders: Diversity and race in healthcare settings

Session Objective:
1. Show how institutions have worked on diversity.
Miriam do Carmo Branco da Cunha

1:00 – 1:45 p.m.

Satellite Symposium

Satellite Symposium

Satellite Symposium

1:45 – 2:00 p.m.




2:00 – 3:00 p.m.

Role of employers, payers and providers in care coordination: How to integrate?

Session Objective:
How to co-design and create situations where all stakeholders benefit.
2. Address the role of technology in the integration of care (standardization, medical company, improvement of healthcare processes).

Health Promoters: Changing lifestyle and social determinants

Session Objective:
Demonstrate how lifestyle and social determinants can be crucial to promoting health.
2. Create paths to achieving health.
Andrea Werner

Equity as a key driver in healthcare

Session Objective:

1. Learn about the key drivers for achieving equity.

3:00 – 3:45 p.m.

Keynote 2: Hospitals network for health equity

3:45 – 5:00 p.m.

Specialist Graduation: Waves 5 and 6

6th Latin American Forum on Quality and Safety in Healthcare

08:00 – 09:30 a.m.

Keynote 3: Making healthcare sustainable

09:30 – 10:30 a.m.

Motivational Speech

TRACK 1: Building the New Age with Value

TRACK 2: Primary Care & Population Health

TRACK 3: Equity

10:30 – 11:30 a.m.

Physician engagement: Building Bridges

Session Objective:
1. Demonstrate how to develop medical leadership focused on quality and safety.
2. How to co-design with physicians.

Care Coordination: Challenge of the right patient in the right place and the right professional

Session Objective:
1. Show how to coordinate healthcare.
2. Demonstrate the importance of coordinated healthcare.
3. Demonstrate how technology can help coordinate healthcare.
Kirsten Meisinger

Challenges for equity

Session Objective:
1. Share positive international and national experiences.
2. Share learnings from the equity campaign.

11:30 – 13:00 a.m.

What role does the hospital play in the future of the healthcare system?

Session Objective:
1. Digital revolution in health: exponential technologies as allies for health transformation, making care more human, efficient and sustainable.
Miguel Cendoroglo Neto

Primary Care: The Key to Population Health

Session Objective:

1. Demonstrate how the role of primary care is a distinguishing feature in population healthcare.
2. Role of PHC in healthcare networks.

Leader of the future: Put purpose ahead of your strategy

Session Objective:

1. Show how to involve the healthcare professional through a purpose.
2. Encourage leaders to put purpose ahead of strategy.

13:00 – 13:30 p.m.


* Program and speakers subject to change without notice.


The exhibition of papers is part of the activities of the 6th Latin American Forum on Quality and Safety in Healthcare and will provide participants with the opportunity to share their improvement strategies and celebrate the success of their projects.

By presenting your work at the forum, you will be able to:

  • Share your experience with key industry leaders and decision makers;
  • Share your organization’s work and enhance your professional profile;
  • Contribute to the improvement of healthcare management at a national and international level.


• Deadline for submission of the paper abstract
September 30th, 2021

• Paper acceptance result
Until October 10th, 2021

• Deadline for submission of the electronic poster file
October 22nd, 2021

• Exhibition of the electronic poster in pdf format in the event transmission platform
November 1st to 5th, 2021



Alexandre Holthausen Campos
Claudia Garcia de Barros
Guilherme de Paula Pinto Schettino
Haggeas Da Silveira Fernandes
Henrique Sutton de Sousa Neves

Miguel Cendoroglo Neto
Pedro Delgado
Sidney Klajner
Victor Nudelman


Alexandre Holthausen Campos
Claudia Garcia de Barros
Haggeas Da Silveira Fernandes
Livia Sanches Pedrilio

Miguel Cendoroglo Neto
Paula Tuma
Thais Galoppini Felix
Youri Eliphas de Almeida


President: Haggeas Da Silveira Fernandes
Carin Ferreira Lopes
Felipe Maia de Toledo Piza
Flavia Nascimento de Camargo
Jafet Arrieta – (IHI)
Livia Sanches Pedrilio

Paula Pelegrini Peixoto
Paula Tuma
Paulo Sousa – (Escola Nacional Saúde Pública-Portugal)
Thaís Galoppini Felix
Vanessa Damazio Teich
Youri Eliphas de Almeida


Centro de Educação em Saúde Abram Szajman do Instituto Israelita de Ensino e Pesquisa Albert Einstein

Institutional Support

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